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Order Status
Has my order shipped?
 

To check your shipping status or track your delivery details, please visit your account dashboard:

View My Account / Order Status >

How do I change quantities or cancel an item in my order?
 

You can view and manage any recent orders by visiting the My Account / Order Status page.

From there, you can utilize the Change quantities / cancel orders link to submit edits.

Please Note: Once an order has begun processing or has left our warehouse, it can no longer be edited or cancelled.

How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
 

Please follow these quick steps to verify your delivery details:

  1. Check your shipping updates via the My Account / Order Status page.
  2. Confirm that all items in the order have officially marked as shipped.
  3. If tracking numbers are present, cross-reference them directly on the carrier's website (UPS, USPS, etc.) to confirm the exact delivery drop-off spot.

If the carrier shows a status of "Delivered" but you still cannot locate your shipment, please contact our customer service team immediately so we can assist you.

An item is missing from my shipment.
 

Please follow these quick steps to verify your delivery details:

  1. Check your shipping updates via the My Account / Order Status page.
  2. Confirm that all items in the order have officially marked as shipped.
  3. If tracking numbers are present, cross-reference them directly on the carrier's website (UPS, USPS, etc.) to confirm the exact delivery drop-off spot.

If the carrier shows a status of "Delivered" but you still cannot locate your shipment, please contact our customer service team immediately so we can assist you.

My product is missing parts.
 

Please follow these quick steps to verify your delivery details:

  1. Check your shipping updates via the My Account / Order Status page.
  2. Confirm that all items in the order have officially marked as shipped.
  3. If tracking numbers are present, cross-reference them directly on the carrier's website (UPS, USPS, etc.) to confirm the exact delivery drop-off spot.

If the carrier shows a status of "Delivered" but you still cannot locate your shipment, please contact our customer service team immediately so we can assist you.

When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.